Returns

Still not satisfied with your order? You can return the product within 14 days of receipt.
We currently do not offer exchanges.

1) Always register your return first by email to info@karinsschaatssport.nl and then follow the steps below. If you forget to register your return, it may take longer for us to process it.

2) Pack the products in their original condition and packaging in the bag or box, along with the original packing slip on which the items you wish to return are marked.

3) Use the attached link https://goparcel.nl/return/company/736630c4-7128-404b-9a97-6edb99896ecc to register your return. The return shipping costs of €5.25 are at your own expense and apply only to returns within the Netherlands.

If you choose a different shipping method, please return your item to our return address: Reeweg Oost 264, 3312 LL Dordrecht.

If you live outside the Netherlands, you must choose your own shipping method. The return address is Karin's Schaatssport - Reeweg Oost 264 - 3312 LL - Dordrecht - The Netherlands.

The product must not be worn, washed, altered, or damaged. The labels must be attached to the item.

Orders placed outside the 14-day return period will not be accepted for return. Returning delivered items is entirely at the buyer's expense and risk, including returning defective products. Returned items are your responsibility until they are back in our possession.

There is no washing guarantee for clothing; any problems that arise after washing are your own responsibility.

Upon receipt, the items will be inspected, after which the purchase price plus the shipping costs for the outward shipment will be refunded. The return shipping costs will only be refunded if the order is returned in its entirety. If you return only part of your order, the return shipping costs will be forfeited.

The refund amount will be credited back to the account you used to pay within 10 business days. It may take 1 to 2 days for your bank to process the refund.

If you paid by credit card, the refund will be credited to your credit card company and will appear on your next credit card statement.

If the items are no longer in new condition, Karin's Schaatssport reserves the right to refuse these items, and the right to a refund will be forfeited. We will inform you of this.

Please note: Items that are not included in our standard assortment, or that have been specially ordered and/or made for the customer, cannot be returned. This also applies to custom skate sizes and boots that are specifically mounted on a blade or inline frame chosen by the customer. Please note that if an order is received and subsequently cancelled, the company reserves the right to retain any fees associated with the refund.

Incorrect, damaged, or malfunctioning product
We do our best to ensure your order is delivered to you in good condition and undamaged. If something does go wrong, please contact us within 5 business days at info@karinsschaatssport.nl, including your order number.
We will respond within 48 hours and provide a suitable solution.

Return address:

Karin's Schaatssport
Reeweg Oost 264
3312 LL, Dordrecht
The Netherlands